As a customer of The Moonlight Shop you have 30 days to get a refund or an exchange.
The 30 days starts from the day you have received your order. If you have ordered multiple items and received multiple packages, the 30 days starts from the day you receive your last item.
You have 30 days, from receiving, to let us know that you want to return or exchange one or more of the items.
To do this, send us an email at info@themoonlightshop or use the cancellation form by clicking here.
If there is something wrong with your order, we recommend that you attach an image of the problem.
You cannot cancel your order, by refusing to accept delivery, without letting us know.
Step #1: Create RMA case
Fill out his form (or send us an email): Link to cancellation form.
Important: DO NOT return your items, before you have filled out the cancellation form and gotten an email from us. We cannot process your refund or exchange, without the necessary details.
Step #2: Return your items
After filling out the form, you will get an email from us within 2 business days, with instructions on how to proceed.
Depending on the issue and order, the return address can vary as well as the items you need to return, so DO NOT return your items before you have heard from us and your RMA case has been created.
We do not cover return shipping and you are responsable if the package gets lost or damaged during transit. We recommend using USPS and sending with tracking.
We do not accept packages sent with insufficient postage. If we do happen to accept it, the fee will be deducted from your refund.
Step #3: Get your refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Items returned after the 30 days of receiving are only eligible for store credit.
If you have any questions on how to return your item to us, contact us via email on firstname.lastname@example.org