We accept pretty much all major credit and debit cards and use Stripe and PayPal as payment processors.
Both are very secure and no one ever sees your payment information. Everything is encrypted and safe.
You can read more about Stripe and PayPal here:
Sometimes, after placing an order, you will find one or more small charge of less than $1.
This is an anti-fraud feature, which checks if the card is real and currently active. The charge, if any, is typically for $1 USD or less.
Regardless of whether or not the authorization is accepted or declined, this amount is reversed immediately.
The reversal can take 3-5 business days, however, since it's done within your credit card company's own network, it's typically much faster (sometimes you won't even see it on your statement).
If you don't see this charge returned to your account by the end of the term above, you'd need to speak directly with your card company for further assistance.
Please note that just because the bank approved an authorization charge does not guarantee approval of the purchase. You may need to specifically instruct your bank to allow charges to go through without any delay for these transactions to succeed.
When your payment doesn't go through, you should see an error message. What does that say?Usually one of two things happens when there is a problem with the payment:
If you still cannot get our system to accept your card, you can select "Checkout With PayPal" on the "Your cart" page. That will take you directly to PayPal to complete your checkout (you don't need to have a PayPal account to complete your checkout).
I understand your concern. It can be very daunting to order online, especially from a new company.
That's also why we are using PayPal as a payment processor.
It's safe and takes the payment completely out of our hands.
This means that you, the customer, are secure and safe as no one gets your credit card details. Your purchase is also protected by PayPal's Buyer Protection.
I hope this will help you feel more secure when shopping on our site.
If you have any other questions or concerns, please send us a message.
Our system is set up to avoid any type of fraud (if someone stole your card and tried to use it for example).
Sometimes all that security backfires and our system thinks something fishy is going on, even though it isn't.
Alternatively, you can use PayPal to complete the transaction.
Most errors with credit cards can be resolved by simply using PayPal.
You don't need an account and can still use your credit card.
If your credit/debit card is being rejected by PayPal with the message, "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." it might be due to one of the following reasons:
We ship to pretty much everywhere in the world that has a postal service.
Our international shipping rates are weight based and starts at $9.95.
When you check out, you will always be able to see the full shipping cost, BEFORE finalizing your order.
Free shipping coupons will not work for international shipping.
For U.S. orders, we offer flat-rate shipping, which means that no matter how big your order is, you always only pay $5.95 for shipping.
If you see an error in your order confirmation email, email us at firstname.lastname@example.org or hit 'Send a Message' as soon as possible and we MIGHT be able care of it.
However, we can't make any promises. We ship every work day at around 7am and our shirts are usually getting printed within 6 hours and shipped shortly thereafter.
If your order has already shipped, we'll provide you with a return address (depending on the item ordered).
If you entered the wrong address, we will have to wait for the package to get returned to us. In that case, we will reship it to you, but you are required to pay the reshipping costs.
USPS, in general, is very reliable and professional. The first course of action is to check with your family and friends, or your company's receptionists or mail desk to see if someone has accepted delivery on behalf of you.
You should also allow a few extra days as the package may be in your local postman/postwoman's hands.
If it doesn't show up or if you are worried, we recommend the following:
Call USPS at their toll free number, and tell them you didn't receive your package:
Their office hours are as follows:
M-F - 8:00 am - 8:30 pm ET, Sat - 8:00 am - 6:00 pm ET, Sun/Holidays* - Closed
Please have your tracking number ready. You can find your tracking number in the shipping confirmation e-mail sent to you upon shipping.
Send us an email at email@example.com and we'll help you out. Chances are that we have the tracking number, but for some reason you didn't get the shipping email (it could have bounced, been sent to spam or a number of other reasons).
If USPS doesn't have your package, they can usually help you report it stolen to the police.
If you would like The Moonlight Shop to resend the package, re-shipment fees apply because the original package isn't returned to us. Customers are requested to pay 80% of the original order total as re-shipment fees. Again, this only applies to orders that are delivered and not returned to us.
The fastest way to get a USPS package moving is to call them up and ask them about it.
It might be that they, for some reason, have trouble delivering it (even though it doesn't say so on their site) or something like that.
All orders are shipped mostly through USPS.
Most of our products are made to order, so it usually takes a few days to get them ready and shipped out.
We usually have everything done and ready for shipment within 2-3 days, but in very busy times, it can take a little longer.
We ship orders Monday - Friday, 7 AM.
If your order was placed over the weekend, it will be ready to ship first thing Monday morning.
Once the order has been sent, delivery will take 4-7 workdays to get from us to you (up to 30 days for international orders). If you placed your order in the weekend, you should get it by the end of the next week at the latest.
We will send you a tracking number the minute it goes out the door, so you can keep an eye on it.
For custom design pendants (I am a Witch Luxury Necklace, the Wheel of the Year, etc.), shirts, mugs, leather boots, etc. the processing time usually is a little longer. These items are handmade when ordered and processing can take up to 12 days in extreme cases (usually we are a lot faster).
We put a lot of pride and hard work into these, and want them to be perfect. That's why it takes a little longer sometimes. :)
When you purchase items from The Moonlight Shop, we want you to be 100% happy with your purchase.
If you aren't and you want a refund or an exchange, send an email to firstname.lastname@example.org or hit "Send a message" within 30 days of receiving your item.
Since we ship from multiple locations, the address you have to send your item back to can vary.
Please don't send your item, without contacting us first.
Step #01: Contact us
Send an email to email@example.com and tell us you want to return your product. Be sure to include your order number in the email. It's crucial that you contact us first, as we have multiple return addresses.
Step #02: Send the item back to us
Send the item back to the address given by our support team. Make sure you leave a note with your order number in your return package. You will be responsible for paying for your own shipping costs for returning the item/s. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Step #03: Get your refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.